Nasolv Supplier Sync: support

Email support@nagysolution.com. A real person answers, usually within one working day, in English or German.

The sync says it stopped. What happened to my stock?

Nothing. When the app cannot read your supplier properly (the login failed, the page looks different, or far fewer items came back than last time), it stops before writing anything. Your stock stays exactly as it was, and we are alerted to fix the reading for your supplier.

Will it change the stock I count myself?

No. Supplier stock is kept on its own location in Shopify, named after the supplier. Your own locations are never written to.

Why is one of my products not updating?

It is matched to the supplier by SKU. If the SKU in Shopify differs from the supplier’s item number, the product is listed as unmatched in the app, where you can link it by hand.

My supplier asked me to sign in again

Supplier websites end sessions after a while. When that happens the app emails you, and you sign in once more inside the app. If your supplier signs you out every day, you can switch that supplier to a saved login instead.

My supplier is not supported yet

Send us the supplier’s website from inside the app. We set it up for you.

How do I stop the app?

Disconnect the supplier in the app, which deletes its login and session immediately. Uninstalling does the same for every supplier. Stock already written stays as it is.

Something is wrong and none of this covers it

Email support@nagysolution.com with your shop domain and roughly when it happened. That is enough to find the sync in the logs.